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Important information for our customers



 
 

Important Information - Volcanic Ash Disruption


  • Please note that new policies bought on or after 18th June 2010 do not provide cover for travel delays and/or cancellations caused by a recommendation or order by any government or travel authority. An example of this would be if an aircraft was not allowed by the Civil Aviation Authority (because of volcanic ash in the airspace) to leave, or land on, its scheduled airport. You would then not be covered for delayed departure, missed departure or abandoning your trip as a result of that situation.
  • Existing policies bought prior to 18th June 2010 still have cover for volcanic ash events.

Travel Insurance advice for customers. Please read prior to purchase.

 
 
25 years

The good deal that gets even better...

  • Call our UK based call centres on 0845 246 8704
    For our opening hours – read more
  • Single trip and annual cover policies available (prices inclusive of Insurance Premium Tax. Annual cover available to under 75’s only)
  • Emergency cash transfer if your wallet or purse is lost or stolen, we can send you emergency funds (cash loss only up to £100)
  • We cover children for independent travel like school trips
  • One excess per person per incident
  • New-for-old replacements as standard (with the exception of clothing)
  • Up to £250 total valuables limit to replace your stolen or damaged items
  • Unlike some insurers, we cover your watches and sunglasses
  • We also offer a 'long stay Backpacker' policy (cover available to 55's and under only)
  • Find out if you’ve won an iPod nano with Direct Line Travel Insurance
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Maximum call charges for 0845 numbers is 3p per minute from a BT landline. Calls from other networks may vary.

 

New to Direct Line Travel Insurance:



This cover fills the gap in consumer protection relating to end suppliers of holidays for direct bookings which may fall outside of the Governments ATOL (Air Tour Operators Licence) and has been included on all Direct Line Travel Insurance Policies.

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Route Planner

Route Planner

Getting from A to B. Our online route planner makes it easy to plan your journeys, as well as find maps and places in the UK and Europe.

Route Planner
 
 

Travel tips & advice

We’ve put together plenty of useful information to help you understand travel insurance as well as travel advice on everything from getting over jet lag to planning an eco-holiday.

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Find out how much you could save on your travel insurance... Get a Quote (Opens in a new browser)

Direct Line Insurance plc is authorised and regulated by the Financial Services Authority. Registered office: Direct Line House, 3 Edridge Road, Croydon, Surrey, CR9 1AG. Registered no. 1810801. The Financial Services Authority's Register can be accessed through http://www.fsa.gov.uk/Pages/register/

 
Travel insurance